A KUDOS is when a fellow staff memeber or customer would like to recognize an employee for going ABOVE AND BEYOND. This might be a simple act of kindness. It might be something they do on an ongoing basis that we want to show our appreciation for. They can be given by anyone to anyone. If you would like to give a KUDOS to a member of our team, please see Katrina next time you are in the store OR let us know online. Each team member that receives a KUDOS also recieves recognition at our weekly manager meetings AND public recognition from their peers on the wall of our break room IN ADDITION to being posted under their profile on our website.
Favorite Gateway Moment:
"Selling a man his first Harley® have havign him cry at the freedom bell. That was really special. Made his dreams come true."
Favorite Ride:
"2012 Road Glide Custom FLTRX"
Favorite Hangout Spot:
"Besides home with my family? Anywhere with cold beer and sports on the television."
KUDOS: "He is super helpful to the sales team, and is new in finance, but has done great since he started there." "Was very knowledgable and very helpful. Great job! "Helped bring boxes in received from UPS. 65 boxes were outside when he came and Ryan helped get the boxes."
Favorite Hangout Spot: Gateway International Motorsports Raceway
Kudos: "Bob spent his own money and went over to Quik Trip bought hot dogs/lunch for customers to keep them in the store while we worked on their deal. He was fantastic!!"
KUDOS: "I appreciate how she keeps the soda machine full and cold." "Took time out to make me feel like an individual; not like everyone who walked inot the door! Took time out to know the person-not how much you had to spend."
KUDOS: "Helped me with parts and double checked to see if he could save me money on wheel bearings since the would be off for brake job." "He dropped everything to help me on getting a quick fix for a customer's windshield." "Made Service Department flow with 2 big jobs. All parts were correct adn we got the job done effortlessly." "Very helpful in every aspect of Parts for my Sportster." "Did a great job finding the Parts I needed." "Took care of an issue with Parts adn a credit that Charlene was handling." "KUDOS!"
Favorite Gateway Moment:
"Watching Joan be creative and silly at our team alignment day. She's so funny."
Favorite Ride: "I would love to have a Street Bob of my own or a new Street Glide for Josh and I to ride."
Favorite Hangout Spot:
"I like to chill at the house with family, friends and our dog, Daisy Mae."
KUDOS: "Spent the time to cross-reference part numbers to find the part I needed!" "Always friendly and great to work with!" "Got us hotel number and dropped us off. Callind in morning to give us status report. Sweet, nice, professional!"
Josh is an Expert Level H-D Technician who specializes in Performance Upgrades and Customer Service.
"When I'm not working, I enjoy drag racing, riding and spending time with my family.
KUDOS: "Our air compressor quit working a while ago and put us in a bind. He diagnosed that it had a blown head gasket and repaired it so that we could keep working and he's cute." "Informative, professional, courteous. Got us back on the road ASAP. Thank you!"
Favorite Ride:
"Snake skin green XL1200C with lots of bling!"
Favorite Gateway Moment: "My favorite moment is when we get a customer that is purchasing their first Harley®. The excitement of ringing the bell and welcoming them to our lifestyle. There is so much to teach and the newbies are so willing to learn!"
KUDOS: "She helped Kevin with a tough customer when the Vance&Hines bracket that came in wrong and getting parts to get bike done." "Called every dealer in area for part. HDnet was down. Awesome effort!"
"Helping with anything she can, to help our department run smooth. Stayed late to help iwth New Owners Clinic and is always upbeat and friendly. Thank you!! :-)"
Joe graduated from the Motorcycle Mechanics Institute in March 1998 and achieved Harley-Davidson Registered Master of Service Technology status in 2005.
Joe's experience working at Harley-Davidson dealerships started in March 1998.
While away from work, Joe enjoys motor sports, family time and traveling.
KUDUS: "Joe went above and beyond to make sure Tom's new FLHX was ready to go for delivery. Skipped lunch to make sure he had enough time. Awesome team player!"
Kevin graduated from Forest Park Community College with an Associates Degree in Applied Science of Automotive Technology.
Kevin began working on his own Harley-Davidson motorcycle in 2005.
"When I'm not working, I like to play guitar, spend time with my daughter and watch movies."
KUDOS: "He helped Lauri with a tough customer and busted to make it right for the customer." "Staying late on several occassions to take care of customers!"
"Stayed late short notice to help with New Owner's Clinic, gave tour of Service area, talked to customers and answered questions. Thanks again buddy!
KUDOS: "He found that a customer's bike was out of alignment and could be very dangerous for customer to continue to ride in that condition. Customer came in for a front tire." "Informative, professional, couteous. Got us back on the road ASAP. Thank you!"
KUDOS: "He noticed that a customers throttle and idle cables were routed wrong and could be dangerous for the customer. The customer had purchased bike at and has taken the bike there 3 times for service and they never said anything even after she wrecked it because the throttle stuck while she was making a left turn. Customer was happy and are now going to do all further business with us. Thanks, John, for always putting safety first!"
KUDOS: "He keeps busy!! No matter what you ask of him he is happy to help. He will even do things like sweeping up cigarette butts in parking lot without even being asked to do so!! Thanks for all that you do, Greg!! :-)"
"Staying late to help with New Owner's Clinic"
"He ALWAYS helps and keeps everyone busy! Thank you! We appreciate you!"
KUDOS: "He is always busy doing something, working the counter, delivering bikes, building stuff, paining, you name it! He is truly a team player!! Thanks Buddy! :-)
KUDOS: "He's always in a good mood and smiling, he's a very hard worker and will do anything you ask of him." "Cleaning up the non-removable poop spot on woman's toilet. I've scrubbed it for 2 weeks and couldn't get it. Thank you!" "The dealership LOOKS GREAT!"
"He helped me clean the windowns from the fake snow and is always kind and a happy spirit."
What do you ride? My first bike was a 2002 FLSTC, 10 years later and stripped down, and I still love that bike. For long trips or trips that require a backseat or luggage capacity I ride the Road Glide... the best riding bike that Harley makes... in my opinion.
Favorite Ride: My favorite ride that I have done would be the 100th Anniversary Dealer Ride, where we rode from Milwaukee down to Atlanta. The most memorable part of that trip was hitting the Tail of the Dragon with my 6 month pregnant wife adn all of our gear loaded on the back. What a ride!
Favorite Gateway Moment: My favorite Gateway moment was our off-site Team Alignment day. It was a great feeling to watch our team share, learn and grow to bring out the best customer experience for our customers.
Favorite Piece of Gear: Helmets! I have several!
Favorite Hangout Spot: Home! 5 kids, a dog and a beautiful wife makes it a great place to be.
Started at Gateway H-D: Grew up in the motorcycle business. Cleaning and filling the snack machine was the first jobs I can remember. Worked admin from the time I knew the alphabet until I was old enough to start selling. Worked in just about every position until I was ready for the Business Office. Met Chris, married with a baby on the way relocated to Dale's Harley-Davidson in Mt. Vernon, IL. Was Co-GM with my little sis Rebecca for 5 years then moved on to be VP over my families 3 Harley-Davidson dealerships. 2007 bought gateway from my family and currently love bringing my five kids to work to have the same start that I was fortunate to have.
What do you ride? I like to try out different Softail and Dyna Model, but I also like to ride on the back of Chris' Road Glide.
Favorite Ride: My favorite rides have been our HOG Chapter Dealership Rides. Hanging out with great people who love the sport as much as I has been awesome. Riding together, eating together and laughing together makes us family and if you know me well you know I love BIG family!
Favorite Gateway Moment: My favorite Gateway moments have to be every time I look into our customers eyes and see their joy and excitement about our Brand. Making dreams come true is a pretty awesome opportunity that we have and we wouldn't trade it for anything.
Favorite Piece of Gear: I love heated grips! Pretty simple comfort accessory but even as a kid I remember how painful I found cold hands to be when playing outside. With heated grips you can adjust the warmth as needed and extend your riding through the colder months.
Favorite Hangout Spot: My favorite hangout spot would have to be Event Days at Gateway when I get to bring my five kids in to hang out with our Team and customers. Home with family is also always a great place to be in my mind.
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